To our Orthodontic Essentials Family,
As the COVID-19 conditions evolve in Canada and around the world, we want you to know that we are operating like many other organizations in this time of uncertainty: As you are experiencing, there are a lot of moving parts and decisions that are being made regarding our business operations with the health and safety of our employees and customers remaining our foremost concern. Our leadership team has been meeting consistently to address the changing events and we are developing contingency plans in order to maintain business continuity where possible. Over the past week we’ve made some changes to our business so we can continue to be available and accessible to you while providing the clinical and product support you’ve come to expect from us.
We’re Here to Assist
Although your local Orthodontic Essentials representative (Territory Account Managers) will be working from their home offices and suspending their in-person meetings, they are still available to you and your team via email and telephone during our regular business hours, as normal. Our inside customer service team is also available and ready to assist, and can be reached at 1-866-388-1851 or via email at email@example.com.
Ordering from OE
Our distribution centre is currently running on-time, experiencing no delay in fulfilling orders. We are working with our manufacturing and shipping partners to ensure product supply in a seamless fashion. For those who wish to order, please call 1-866-388-1851.
The health and safety of our customers and employees is and always will be our top priority, and we’ll continue to take whatever steps are necessary to ensure a healthy community.
We can’t thank you enough for being part of our OE Family. As a Canadian owned and operated organization, your trust and ongoing support has helped establish us as a leader in the Canadian orthodontic industry, and we are forever grateful.
In good health,
National Manager, Orthodontic Essentials
Dear Valued Customer:
Orthodontic Essentials has been proud to be the exclusive distributor for the Opal Orthodontics brand in Canada over the last several years. As you may know, Opal has made a decision to discontinue the manufacturing of some of its products – specifically, fixed appliances. Although we have sufficient stock to supply our customers with the products they are using throughout 2017, we will eventually conclude selling the Opal appliance over time. Rest assured that we will be in touch with all affected customers to provide plenty of other quality options as we transition to new product lines.
Opal Adhesives will continue to be manufactured through the Opal parent company, Ultradent. This means that you can continue to order all Opal adhesives, Etch etc., directly from us at OE like you always have.
We are very excited to offer new product options for you in Canada, including a full lineup from German company Forestadent, as well as other premium product lines that we’ll be announcing soon. We look forward to working with these new vendors as a key Canadian dealer of their complete product lines. By working with multiple vendors we are able to offer a more extensive product catalogue with more options in multiple areas of orthodontics. This product line expansion is very exciting to us here at OE!
Orthodontic Essentials is a Canadian company selling in Canadian dollars directly to our customers and we are pleased to continue to offer you quality products and solutions to your every day practice needs.
Our sales and customer service team will be in touch with you regarding these new product opportunities. Should you have any questions please do not hesitate to contact me directly at firstname.lastname@example.org or 1-866-388-1851 ext. 306.